FAQ

Isn't this review gating? (Against google TOS)

After clicking the review link, it is still technically possible for a customer to leave a negative review, however we have never seen this happen. However it is not enforced upon the customer in any way to leave a positive review only, so these systems never break google TOS.

My industry is sensitive with customer info e.g. Medical

We work with dentist or aesthetic clinics, and under GDPR laws, since the only information required is Name and contact details, it is fully legal and complies with customer privacy.

Is there a limit to the number of reviews I can request?

Essential plan = 500 customers

Standard plan = 5000 customers

Professional plan = Unlimited

Once we sign up with you, what do we need to do?

After the inital setup, there is nothing for you to do except continue delivering good service.

The initial setup will require:

1) Manager access to your Google my Business page

2) Integrations with your CRM

3) Someone to edit your domain CNS so we can send emails with your domain name

All data is handled securely in compliance with privacy regulations. After the inital setup, there is nothing for you to do except continue delivering good service.

What’s the response rate to automated review requests?

We have seen up to 20% response rates, with google pages doubling in 5 star reviews just a few weeks after using our service.

How can I track reviews across multiple platforms?

The system centralizes all incoming reviews, allowing you to monitor feedback from Google, Yelp, Facebook, and more from one dashboard.

Will I receive notifications when new reviews come in?

Yes, you can set up notifications to alert you whenever a new review is submitted.

Can I integrate this service with my existing CRM?

Yes, you may have to give us access however we easily can integrate with your CRM.

What software do you use?

We use custom software, based on the GoHighLevel technology. It is an all in one CRM. If you are interested in GoHighLevel as a product you can contact us also.

Doesn't this require customer CONSENT?

We are ICO registered and knowledgeable on consent laws. Review requests are not classified marketing emails under GDPR rules and therefore do not need explicit consent (however it is ideal). The only customer information required is name and contact details therefore it does not violate GDPR or HIPPA policies.

Can I customize the messages sent to customers?

Yes, you can fully customize the messages to fit your brand’s tone and style, ensuring consistency with your other customer communications.

Can I respond to reviews through the system?

Yes, you can respond to reviews directly from the platform. However, google ranks you based on response speed also. We recommend AI auto-replies with the standard package and up.

Does this service help improve my Google ranking?

Yes, a higher amount of positive reviews and more recent reviews, along with quick replies, significantly improve your local SEO and Google ranking, making it easier for potential customers to find your business online.

What information do you need to manage this for me?

The initial setup will require:

1) Manager access to your Google my Business page

2) Integrations with your CRM

3) Someone to edit your domain CNS so we can send emails with your domain name

All data is handled securely in compliance with privacy regulations.

How does this service help my business grow?

To put it briefly - A higher amount of positive reviews and more recent reviews, along with quick replies, will

1) significantly improve your Google ranking, making it easier for potential customers to find your business online.

2) turn up to 4x more curious viewers on your page into customers.

Is there a risk of negative reviews affecting my online reputation?

While negative reviews can affect your reputation, our system helps you address negative feedback directly, turning dissatisfied customers into loyal advocates before they leave public reviews.

Why does it cost that price?

The average customer spend at an aesthetic clinic can range from £145 to £10,000 per visit. A strong set of reviews boosts your page on google search, and increases the likelihood of a customer to purchase by 380%. Would the revenue from even just 1 extra client a month make up the cost of this service?